Making a Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept the following credit cards : Visa, MasterCard, Switch, Solo & Visa Debit.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, e mail or via the secure checkout service provided.
All orders are subject to our acceptance.
All prices in our catalogues or website are subject to change without notice.
All products featured on this website are subject to availability.
We always try to keep featured products in stock, however from time to time we may run out of stock of a certain product. Re-stocking is usually within 2-10 working days.
We reserve the right to correct any errors in product specification or other, any price or other information without notice.
Product specs & size charts are provided as a guideline only.
It is your responsibility to make sure you hold any relevant qualifications from a recognised training / certification organisation before purchase of equipment on this site.
DELIVERY
We aim to despatch your order as soon as it has been processed & payment has cleared. You will normally receive your order within 48 hrs (If order received by 12 noon on day of placing order) . International orders are generally received in under 7 working days.
If an item is out of stock, you will be contacted & advised on an expected delivery date.
OUT OF STOCK ITEMS
If your item is not in stock, we will contact you and find out when the product is required by. Usually, we can fulfil most orders within 48 hrs, but from time to time a product may be out of stock and placed on backorder. You will always be contacted with the option to cancel your order if you would rather not wait.
VAT
For orders made from the UK or the European Union, 20% VAT is included in the price displayed.
GUARANTEE
All prices apply to UK only.
All products come with a full manufacturers warranty.
All products remain the property of Custom Divers Ltd until payment has been received in full.
DISCLAIMER - PROFESSIONAL TRAINING AND CERTIFICATION FROM A RECOGNISED CERTIFICATION AGENCY IN THE TECHNIQUE OF SCUBA DIVING MUST BE SUCCESSFULLY CARRIED OUT BEFORE USE OF PRODUCTS FEATURED ON THIS WEBSITE. USE OF SCUBA EQUIPMENT BY UNCERTIFIED, OR UNTRAINED PERSONS IS DANGEROUS AND CAN RESULT IN SERIOUS INJURY OR DEATH
CONTACTING US
If you wish to contact us about an order placed on the website or just wish to speak to a sales advisor to assist you with any questions regarding any product queeries / questions you may have, you can call our sales team at (All calls are charged at local rate)
UK Customer Support / Sales : 01737 773000 International Customers : +44 (0)737 773000 (Lines open 9am - 17.00pm (GMT) Monday-Friday) (closed on Wednesday at 12.00)
WEBSITE : Information Site / On-Line Shop Site E-MAIL : info@customdivers.com
ADDRESS : Custom Divers Ltd Unit 3 Perrywood Business Park, Honeycrock Lane, Redhill, Surrey RH1 5DZ. United Kingdom.
SHIPPING & RETURNS
SHIPPING CHARGES
Shipping is charged to the customer at cost. Please ensure you have selected the correct delivery method for your address. Please note that prices on our website are quoted for various locations. If you choose the incorrect postage cost Custom Divers will contact you to inform of any adjustment required.
DELIVERY
We aim to dispatch your order as soon as it has been processed & payment has cleared. You will normally receive your order within 48 hrs (If order received by 12 noon on day of placing order) . International orders are generally received in under 7 working days.
If an Item is out of stock, you will be contacted & advised on an expected delivery date.
RETURNS POLICY
FAULTY PRODUCTS
Custom Divers Ltd is committed to providing the highest quality products and service. However, on rare occasions products may be found to be faulty or defective. If any product is found to be faulty or have defects upon delivery, you will be entitled to a free of charge replacement or full refund (including postage fees incurred) within 30 days of receiving product. If a product is returned to us, and following the testing process, the product is found to be in good working order without defect or fault, we will return the product to you. All returns must first be authorised by either telephone or e-mail, after which you will be given a returns number/code which must be quoted with all returned goods. Any goods returned for either exchange or refund can only be dealt with after a authorisation number has been issued.
RETURNING UNSUITABLE OR INCORRECTLY SIZED GOODS
If a product you purchase from us turns out to be unsuitable or the incorrect size for you, we will provide a free of charge replacement or full refund, provided they are returned in a new & unused resalable condition within 7 working days of the date of receiving your order. When returning goods to us, the customer will incur any postage fees. If we arrange to collect the goods for you, the cost of our postage to do so will be deducted from the refund. Please note that we do not refund postage for unsuitable or incorrectly sized goods.
NON-RETURNABLE ITEMS.
Due to the intimate nature and hygienic standards of certain items, returns are not accepted on:
Urination systems and urination spares, that includes Hewee Go and SheWee Go Products. If these items are returned, they will be returned at the sender's expense.
CANCELLATION PERIOD
You may cancel your order within 7 working days to receive a full refund. To cancel all, or part of your order, You must first contact us by either telephone or e-mail, after which you will be given a returns number which must be quoted with all returned goods. A full refund will be provided within 7 working days of cancellation.
When returning goods to us, the customer will incur any postage fees. If we arrange to collect the goods for you, the cost of our postage to do so will be deducted from the refund.
GENERAL RETURNS / FAULTY PRODUCT INFORMATION
We always aim to please, so if you are not entirely satisfied with your purchase- just give us a call 01737 773000 (calls charged at local rate), and we will do our utmost to help.
Your statutory rights remain unaffected.
For all Returns / Customer Support contact us on 01737 773000(calls charged at local rate), or email us here info@customdivers.com